This Privacy Policy explains how Wheels & Pedals handles personal data in connection with its bicycle repair workshop services and website use.
This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.
We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote approvals, repair records, collection summaries, payment-related records, and limited technical data such as device or browser information. If you use the seasonal maintenance reminder feature, we may also process reminder preferences and related contact details.
We collect data when you submit an inquiry, book a service, bring in a bicycle for inspection or repair, approve a scope of work, make a payment, communicate with us by phone, email, contact form, or in person, or use website features. We may also create internal records based on mechanical inspection findings, service progress, and quality checks.
Our website may use essential cookies to support basic site functions, preference cookies to remember limited settings, and performance-related cookies to understand how the site is used. Cookies are not used to make decisions about bicycle servicing or repair outcomes.
You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. Some site functions may not work properly if essential cookies are disabled.
We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm scopes of work, carry out repairs and adjustments, record quality checks, provide collection summaries, process payments, maintain service history, send operational reminders where requested, improve website performance, and meet legal, accounting, and security requirements.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the workshop and website. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may share personal data with public authorities, regulators, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to a lawful request. We may also disclose information where necessary to prevent fraud, address security issues, or support a legal claim.
Subject to legal limits, you may request access to your personal data, correction of inaccurate details, deletion of data that is no longer needed, or restriction of certain processing. Where we rely on your consent for a feature, you may withdraw that consent for future processing.
To make a privacy request, use the contact details in this policy and describe the data or service record involved. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service history, handle payments, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Use the contact details below for questions about this policy or the handling of personal data.
